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Shopinprivate.com's Return Policy
Customer return policy:
Providing you superior customer service is one way in which we hope to earn your repeat business.
If you are unhappy with the contents of your order:
Contact us within 30 days of your purchase and we will either fix the problem, or refund your money (whichever you prefer). We will not hesitate to satisfy your wants when there has been a mistake in shipping, invoicing, or packaging. These problems occur very rarely. When they do we will be quick to admit fault, apologize and fix the problem.
If you are unhappy with the performance of the products you have ordered:
We stand behind all of the products we sell. If you are not happy with the product for any reason you can return it to us or the manufacturer. We try to offer a fair return policy. We do not charge a re-stocking fee nor do we refuse refunds for opened product. We actually prefer to resolve most problems quickly and courteously by e-mail or phone. If you need to return a product you can choose two methods
Method 1: Return the unused portion of the product within 30 days of your purchase to us: We will refund you the purchase price of the product. Through this entire process we will continue to keep your name in strict confidence. Requests for refund are honored for 30 days from the order date. If you are preparing a return please note the address at the bottom of this page, pack the item carefully, and enclose a copy of the original invoice.
Method 2: Seek compensation from the manufacturer: Many of the products we carry come with a satisfaction guarantees from the manufacturers. Often, these programs will refund your money in the form of a check. You can choose which one of these two methods would make you happiest.
If you feel you have been charged improperly or are in any way unhappy with charges to your account.
Within 24 hours of receiving your complaint, either by phone, e-mail, or regular mail, we will review our order database, cross-check it with our secure order server, review our credit service account, our shipping records, and reply to you. If we find any errors we will immediately credit your account. Often, if you telephone us, this entire process can take place during that one call.
Isdera Corp.
510 East Ten Mile Rd.
Hazel Park MI 48030
Phone: 1-800-809-0610
hours: M-F 9 AM - 5 PM Eastern
e-mail: please use the "feedback" button on the left.